E-commerce Manager

Details

Description

A key global leader in luxury fashion industry is looking for a E-Commerce Manager for Korea.

Responsibilities includes:

• Directly report to hierarchically GM (to be marketing director, currently GM is interim Marketing director), functionally HQ Retail innovation director/HQ E-commerce Manager.
• Leading E-commerce team with 1 admin and 4-5 CS (1 CS manager, 3-4 CS specialist to handle customers’ inquiry by calls)

Key requirements:

• Knowledge of the major Korean digital channels (e.g.: Naver, Kakao) to generate valuable website traffic
• Ability to analyze (quantitative approach) website traffic funnels identifying areas of improvements for customer experience enhancements (User Experience / User Interface) - proficiency with web analytics tools required
• Ability to manage (operationally) products catalogue / product catalogue updates - proficiency in PIM / CLX or catalogue management similar tools required
• Ability to analyze ecommerce sales trends (reporting, etc.) identifying valuable insights and also recommending commercial initiatives to drive commercial performances
• Knowledge of Korea specificities in terms of privacy policies (applied to ecommerce and digital)
• Understanding of luxury business/consumers specificities and more specifically knowledge of Korean fashion digital landscape
• Fluent in English and Korean
• Very mature, positive mindset with can-do attitude