Boutique Director, Australia

Christian Bassett is recruiting a Boutique Director for a leading luxury watch and jewellery company.

Responsibilities:

• Driving the overall performance of the boutique while increasing traffic, market share and overall profitability
• Ensuring an exceptional and consistent customer experience across the entire client journey, in line with brand standards
• Acting as a brand ambassador and establishing the company as a reference for top-tier clients in the Australian market
• Implementing retail strategies, guidelines and processes to ensure operational excellence and business performance
• Building and developing a high-value client base from the ground up, with a strong focus on HNW and top-tier clients
• Defining and executing client strategies including acquisition, segmentation and long-term client development
• Driving client engagement through targeted activations, partnerships and personal networks within the local luxury ecosystem
• Monitoring and managing the client database (CRM) to support client development and engagement
• Managing boutique performance through close monitoring of KPIs, sales pipeline and conversion
• Analyzing local market trends and competitor activity to identify opportunities and drive business decisions
• Leading, coaching and developing the team to ensure engagement, performance and achievement of objectives
• Fostering a high-performance culture based on accountability, collaboration and excellence
• Maintaining a strong on-floor presence, ensuring excellence in service, storytelling and client journey at all times
• Overseeing boutique operations to ensure seamless execution and alignment with brand standards
• Building strong relationships with internal stakeholders to ensure alignment with local, regional and global priorities
• Ensuring full compliance with internal policies, operational standards and corporate governance requirements

Qualifications

• Minimum of 10 years of experience in luxury retail or hospitality, including significant leadership responsibilities
• Proven leadership experience in managing boutique or flagship environments with strong commercial accountability
• Strong client-centric mindset with extensive experience engaging HNW or VIC clientele
• Established network within the Australian luxury and high-end ecosystem
• Proven sales and business acumen with the ability to drive performance, manage KPIs and deliver results
• Strong experience in client development, events and relationship management within a luxury environment
• Strong leadership skills with the ability to build, motivate and develop high-performing teams
• Entrepreneurial and hands-on mindset, comfortable operating in a launch or growth environment
• Excellent interpersonal and communication skills with the ability to influence and engage stakeholders
• Strong analytical mindset with a solid understanding of business performance and client metrics
• Proficiency with retail tools and CRM systems
• Willingness to travel within Australia and internationally when required

Only shortlisted candidates will be notified.