Franchise Account Manager, London

Christian Bassett is recruiting Franchise Account Manager for a prestigious luxury jewellery company in their global Headquarters in London.

• Operating within a fast-paced and highly dynamic luxury environment, the Franchise Account Manager is responsible for developing commercial partnerships across international selected franchise territories.
• This role is pivotal in optimizing commercial performance, elevating brand presence, and delivering a state-of-the art B2B client experience aligned with the highest standards of luxury retail.

Role & Responsibility

Operations & Execution

• Oversee end-to-end order management including allocation, invoicing and logistics
• Ensure seamless coordination between internal teams and external partners
• Maintain accurate reporting, trackers and cash flow visibility

Cross-Functional coordination

• Coordinate with merchandising, production, finance, logistics and marketing teams
• Ensure alignment across all business functions to deliver operational excellence

Commercial Management

• Drive sales performance and profitability across selected franchise accounts
• Analyse sales trends, stock levels, and market dynamics to identify growth opportunities
• Develop and execute strategic action plans aligned with global objectives

Client Management

• Act as primary point of contact for selected franchise partners
• Advise on product strategy, merchandising and retail excellence

Showroom & Brand Experience

• Prepare and present collections for key client meetings and exhibitions
• Support showroom excellence and product storytelling at HQ
• Contribute to maintaining the highest standards of brand presentation

Skills & Profile

• University degree
• Strong commercial acumen with a strategic mindset
• Proactive, reliable, and solutions-driven
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail
• Ability to thrive in a fast-paced, luxury environment
• Advanced Excel, PowerPoint; SAP preferred
• Jewellery knowledge appreciated

Shortlisted candidates must have the right to work in the UK.

Only shortlisted candidates will be notified.