In-Store Clienteling Manager

Christian Bassett is recruiting a Instore Clienteling Manager for a luxury fashion company.

KEY RESPONSIBILITIES

• Analyze weekly and monthly customer data and KPIs to monitor and optimize store CRM performance.
• Partner with Store Management to develop and execute CRM action plans aligned with business objectives and the event calendar.
• Review and assess Client Advisor performance across clienteling and retail KPIs, contributing to individual development plans.
• Design and implement initiatives focused on data capture, local client retention, and brand loyalty.
• Collaborate cross-functionally to support new product launches, in-store events, and elevated client experiences from a CRM and clienteling perspective.
• Ensure store teams are fully trained and proficient in all clienteling tools.
• Support the sales team in managing and expanding the VIC client base, increasing both its size and value.
• Work closely with the local retail team to drive overall store performance.
• Stay informed on market dynamics and consumer trends to enhance the fashion awareness and expertise of store staff.
• Grow and nurture the store's client community, including networking via off-site events and external activations.

KNOWLEDGE & SKILLS

• A strong clienteling mindset with a refined approach to building long-term, trust-based relationships with high-net-worth clients.
• Demonstrated passion for luxury, fashion, art, and design, with a keen eye for detail and aesthetic excellence.
• Exceptional problem-solving abilities, paired with intellectual curiosity and a solution-oriented mindset.
• Highly self-motivated, poised, and results-driven, with the ability to anticipate client needs and exceed expectations.
• Polished communication and interpersonal skills, demonstrating professionalism, discretion, and emotional intelligence.
• A collaborative team player who thrives in a luxury retail environment while maintaining the autonomy to manage responsibilities independently.
• Ability to inspire and influence others through example, elevating service standards and client experience across the store.

Only shortlisted candidates will be notified