Reference
ATK
Sector
Store Management
Salary
Competitive
Town/City
Thailand
Contract Type
Full time
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RESPONSIBILITIES
Sales and Boutique Operations
• Develop business strategies to raise boutique’s customer’s pool, expand store traffic and profitability. Contribute solutions to help increase market share.
• Ensure the good functioning of overall sales process in boutique.
• Implement strategies that are in accordance to the group’s guideline to help boost performance of boutique.
• Monitor sales KPI for boutique, provide solutions to reach overall team’s target.
• Ensure best presentation of boutique team and product collection, maintain outstanding store condition and visual merchandizing standards.
• Provide the monthly rolling sales forecast and participate actively in budget forecast, LE1 and LE2 process.
• Work closely with marketing team for marketing activations in boutique and manage within allocated budget.
• To be involve in key marketing events to develop networks and discover new partnerships.
• Report on boutique activities, buying trends, customer needs and any other boutique-related issues to the Regional Retail Manager.
• Be consistent in providing high level of customer satisfaction, including aftersales experience and apply Group’s recommendations.
• Monitor and manage customer database (CRM) ensuring accuracy of client’s data.
• To deal and manage all customer related issues.
• Responsible for complete store administration and ensure compliance with policies and procedures and boutique chart.
• Responsible for inventory management and quality.
• Supervise all payment procedures and execution, management of cash as well as all export or border related procedures.
• Collaborate with regional team to secure key product allocations based on boutique performance and clientele demand.
• Analyze local market trends and competitor activity to recommend tactical initiatives.
• Ensure full implementation of brand retail excellence standards in every client touchpoint.
• Lead the complaint resolution process for key clients or complex issues, ensuring premium service recovery.
• Conduct root cause analysis on recurring service issues and implement corrective actions.
• Maintain a high-standard escalation matrix and oversee how staff at all levels manage dissatisfaction or friction points.
Team leadership and supervision
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Create a positive working environment within the team.
• Define individual targets for each staff member linked to boutique’s KPIs, conduct personnel performance appraisal to assess training needs and build career paths.
• Respect budgets and achieve targets to ensure efficient boutique operations.
• Provide support to the sales forces when needed.
• Be involve in hiring, promotion and any other disciplinary by providing recommendations.
• Oversee the scheduling of boutique personnel.
• Design and implement development plans for top-performing staff to prepare them for future leadership roles.
• Collaborate with HR on talent retention strategies and employee engagement surveys.
• Lead monthly business review meetings to align team focus and drive accountability
Only shortlisted candidates will be notified.
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