Reference
TKA
Sector
Store Management
Salary
Competitive
Town/City
Thailand
Contract Type
Full time
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RESPONSIBILITIES
Sales and Boutique Operations
• Substitute/Replace Boutique Manager while his/her absence.
• To maintain a respectable appearance while on duty according to Company’s regulation.
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
• To ensure all staff maintain and present themselves in accordance to standards of the Company.
• To provide guidance and assistance to junior staff in all processes.
• Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective.
• Provide optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors, ensuring first class customer service.
• In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team.
• Oversee the set up and organization of boutique’s front and back office – maintenance of furniture, neatness, window display set up/communication, sales and marketing tools.
• Coordinate internal and external events – individually and with the team. Proactively identify clients to be invited, follow up of invitations to ensure participation to events.
• To be proficient and point of reference in all IT/sales/CRM back office tools for the team.
• Work with Boutique Manager to prepare sales forecasts and monitor team performance against monthly targets.
• Handle complex sales transactions including limited editions and custom orders.
• Lead the team in achieving key KPIs.
• Oversee resolution of customer complaints, ensuring the response aligns with brand service standards.
• Support staff in handling sensitive situations with discretion and diplomacy.
• Follow up on escalated issues, monitor trends, and coordinate with the Boutique Manager to adjust training or operations where needed.
Assistance in staff supervision
• To assist the Boutique Manager by leading and coaching the team in all aspects.
• Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the company’s objectives.
• Take charge of staff and operation planning by managing monthly staff roster.
• Manage new hire by implementing appropriate training plans.
• Oversee the administration and operational support on daily task and marketing events, ensure all are well documented.
• Assist Boutique Manager to monitor performance and propose for improvement.
• To ensure all required reports such as sales reports, staff working hours and petty cash summary to be accurate and submitted within stipulated time period.
• Provide performance coaching and assist in building succession plans for top performers.
• Coordinate and ensure new hires meet luxury retail onboarding standards, including etiquette and brand history.
• Support team with tools and strategies to improve conversion rates and increase average transaction value.
Effective Merchandising and Sales Promotion
• To ensure availability and adequacy of attractive visual presentation of merchandise.
• Liaising with visual merchandising and personnel on concepts/theme planning.
• To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis.
• To be work closely with marketing department and team in preparation of brand and boutique activations.
• Be responsible in briefing the team on all Programs.
• Propose localized merchandising ideas based on client preferences and sales performance.
• Gather feedback from the sales team on display performance and report to VM/Marketing.
Only shortlisted candidates will be notified
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