Boutique Manager, Hong Kong

Reference

SML

Sector

Store Management

Salary

Competitive

Town/City

Hong Kong

Contract Type

Full time

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Christian Bassett is recruiting a Boutique Manager for a leading luxury auction company.
 
The Role 
• The Boutique Manager is responsible for leading and motivating the store team to achieve the sales targets defined by the management, providing best-in-class client experience, building trusted and long-lasting relationship with customers, and finally cultivating a spirit of ultra-luxury hospitality within a cross-category products environment. 
 
Responsibilities 
• Salon Growth & Performance Management (including Business Development) 
• Budget: fully responsible for achieving the sales targets defined for the year 
• Propose, define, and monitor the implementation of a strategic and dynamic action plan to achieve the Salon sales targets & relevant KPIs 
• Proactively identify new business opportunities, aiming at generating additional traffic to the store and leading to top line results 
• Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events and ect.) 
• Lead by example on the floor and act as an Ambassador, understanding the clients’ needs, and identifying potential areas of improvements 
• Be aware of the surrounding luxury competitive environment, its dynamics and market trends 
• Build a solid database of local and international HNWI 
 
Luxury Hospitality & Retail Excellence 
• Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients 
• Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience 
• Promote a client-centric mindset within the team, always exceeding clients’ expectations and fulfilling their needs with outstanding retail experience 
• Perform daily, weekly and monthly reports in order to track key metrics: sales achievement, customer service, CRM analysis and client retention, staff commission 
 
Operations & Inventory Management 
• Guide and supervise the team in the correct execution of all operating procedures and policies (security, compliance, opening and closing of the store) 
• Responsible for all inventory management and documentation: ensure that the stock is properly secured, complete and accurate at all times 
• Monitor the Salon expenses within budget guidelines 
• Ensure that the store respects high standards of cleanliness and presentation 
• Plan monthly roster/shifts and resources allocation 
 
Marketing, Events & Visual Merchandising  
• Collaborate with the brand’s peers (marketing, store design & local office teams) in the execution of the marketing and Visual Merchandising activities 
• Responsible for implementing and updating the Visual Merchandising of the brand: display of products, windows and signage exposure, ad-hoc thematic, digital content 
 
Team Management & People Development 
• Promote a positive, cooperative, and professional work environment that foster trust, integrity, and respect 
• Coach, train, motivate and lead the team by example with high performance standards 
• Drives growth and people development plan: set performance targets for team and individuals with relevant KPIs, perform regular follow up and one-to-one meeting, as well as annual performance review 
• Conduct daily briefing and develop a client-oriented approach with regular role plays 
• Identify and plan team’s training requirements 
 
Ideal Experience & Competencies 
• Minimum 3-5 years of similar manager roles in the field of Luxury watches & jewellery or fashion 
• Experience in new store opening planning and execution 
• High standards of client services and luxury hospitality 
• At ease in engaging, networking and selling to high-net-worth clients: good understanding of their consumer behaviour 
• Existing local client base would be a plus 
• General knowledge on luxury products and industry trends is a must 
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy while respecting deadlines 
• Customer oriented, strong collaborative spirit, and excellent communication skills 
• Team player able to work effectively both individually and within a collaborative organization 
• MS office and Computer literacy 
• Fluent in Cantonese, Mandarin & very good proficiency in English
 
Only shortlisted candidates will be notified