Salon Manager

Christian Bassett is recruiting a Salon Manager for a European luxury watch & jewellery company.

 

The purpose of the position is to lead the salon performance by:

• Personally contributing to sales and generating opportunities for oneself and for the Team

• Creating sales opportunities inside and outside the salon whenever applicable

• Leading the Sales Team by developing their skills and supporting each team member to expand his/her client’s portfolio

• Supervising and guiding the Team CRM development strategies and activities

• Organizing daily workload and time management

 

Role & Responsibility

 

Sales Performances and business development 

• Drive and exceed sales performance supported by salon business strategies and relevant KPI

• Analyze the salon business to maximize sales results

• Propose and implement strong 360 degree sales plans on monthly, quarterly, yearly basis and develop salon sales activities with retail manager

• Demonstrate sales leadership and train the team to represent the company

• Set smart objectives to the team with relevant KPI

• Drive boutique high jewelry performances, act as a brand ambassador to build and strengthen relationships with VIP clientele and suss a new client pool

• Represent the company as a top Jewelry Maison at the pinnacle of the luxury good industry, in department stores, during internal meetings, events and client meetings

• Instruct and supervise the staff for best practice execution following company operating guidelines and procedures

 

Client Development & Client Experience 

• Enhance, execute exceptional client experiences and build long term client relationships

• Ensure a smooth client experience through an effective floor management, daily team feedbacks and cross functional collaboration

• Identify and execute client development plan, clienteling initiatives and client follow up

• Build, develop and maintain local and international client network

 

Leadership & Team (Staff) Development 

• Identify retail talents and recruit them 

• Act as an inspiring leader and a role model on a daily basis while creating a strong team spirit 

• Build trustful relationships across the organization and particularly with the retail team

• Manage individual sales drive, fostering high performance behaviors towards sales goals and follow each and every one daily tasks 

• Identify individual / team development training needs and communicate with retail manager 

• Convey the company’s DNA and work values to the team, a high sense of responsibility, covering job training and Maison spirit, practices, duties to catch the right KPI results 

• Attract, develop and retain a high performing team through leading, coaching and training 

• Assist the retail manager in identifying and recruiting the most qualified candidates to meet the key business needs 

 

Operations & Business Models 

• Uphold salon operations, audit and inventory management 

• Constantly improve boutique flows and internal organization 

• Ensure compliance of all Maison guideline

 

Only shortlisted candidates will be notified.