Retail Operations Manager

Position Summary

• Contributes and supports the Country Manager for Retail Operations network

 

Job Description

 

 Sales

• Provide sales performance information on a daily, weekly and monthly basis, 

• compiling and completing reports and analysis

• Collect latest market competitor information for management review

• Plan, coordinate and support the execution of Boutique Marquage events in  partnership with Boutique Managers & Ateliers

• Collaborate with other internal working parties to enhance sales performance

• Handle various ad-hoc tasks assigned by superior

 

Retail Operations

• Provide daily operation support and work closely with in-store operations  teams and retail boutiques, for order and vendor management

• Manage stock level of boutique sundries, stationery and paper stationery and  to place orders to fulfil boutiques’ daily needs

• Monitor closely boutique stock accuracy on daily basis (to provide boutiques, 

• Ateliers and After-Sales with clear instructions on handling discrepancies and negative stock on hand)

• Lead the yearly and mid-year stocktake and prepare reports of the result to the HQ

• Consolidate monthly cycle-count from boutique

• Prepare monthly turnover reports to malls and validate monthly rental  payments

• Consolidate all boutiques’ expense and petty cash reimbursement

• Handle boutique daily enquires (e.g. maintenance, POS procedures)

• Report IT and POS issues and ensure problems are solved in timely basis to  ensure boutique operations are smooth

 

Store Project & Maintenance

• Perform quality checks and boutique visits to ensure BTQ fixture conditions  are up to standard

• Assist in OPEX planning and control boutique-related expenses including maintenance and security costs

• Lead the preparation of all boutique projects with internal and external parties

 

Administrative Assist

• BTQ Variable Package & Incentive calculation 

• Consolidate monthly attendance and roster

• Handle various ad-hoc tasks assigned by superior.

 

Business Analysis & Reports

• Prepare reports in order to monitor personalization service (marquage), stores' 

• KPIs and performance providing figures and relevant outcomes for business

• Update and prepare daily and monthly quantitative and qualitative sales report  for all direct stores in the network

• Calculate monthly commission and incentive result 

• Coordination with Tokyo Public Relations office and analysis of the impact of  press/communication on store sales 

 

Operations

• Monitor the operation status of the stores and provide recommendations or  solutions to improve the retail operation regularly to the Country Manager

• Provide administrative supports to Country Manager and to retail shops

• Ensure all operational policies and procedures are thoroughly communicated  to all retail sale team in a timely manner and are complaint with local legal  frame 

• Consolidate all uniform orders & boutique stationery for the retail sales team

• Support the stores during stock take preparation

 

Boutique Support

• Ensure all stores are adhering to all local and worldwide policies and  procedures

• Support training sessions (in store meeting) to stores staff, in order to share  any new procedures and information, and act as a point of reference for the  operational roles within the stores

• Assist with the development of local best practices and policies

• Update back office tools

• Supporting POS displays decoration requests, including local event, product  launch, set-up coordination in order to achieve the assigned sales target of  retail shops

• CRM analysis support

 

Only shortlisted candidates will be notified.