Reference
PSG
Sector
Executive, Retail Management
Salary
Competitive
Town/City
Seoul
Contract Type
Full time
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RESPONSIBILITIES
BUSINESS AND RETAIL
• Be responsible for implementing all processes and procedures concerning product management (delivery, stockroom management, handling, etc.).
• Communicate and share with store staff the necessary actions to take in case of complaints, special requests, replacements, etc., and personally take action in critical situations.
• Ensure an impeccable store image inside and outside, intervening promptly when necessary and liaising with the relevant functions.
• Ensure events and promotional activities are implemented to grow the customer base and sales for each store, proposing the most appropriate actions for each location.
• Guarantee excellence in the client experience, leading by example and placing the client above all.
• Maintain a constant and effective information flow between stores and other functions—especially regarding products, sales, and customers—to effectively meet market needs, particularly with Retail Merchandising and Visual Merchandising functions.
• Maximize sales and ensure profitability through careful management of operating expenses, seamlessly executing all activities to achieve targets.
• Monitor the implementation of stockroom and maintenance procedures.
• Properly manage all local VICs, propose tailored actions, and develop the client portfolio in local stores.
• Propose and implement actions to support and increase sales, including through synergies among stores.
• Share objectives with Store Managers and ensure follow-ups by proposing and implementing corrective measures when needed.
TEAM
• A motivating and inspiring leader, you mentor your team by working closely with them and set them up for success through succession planning and internal growth opportunities.
• By managing staff and coordinating operational activities in line with guidelines, you oversee and develop the store structure.
• Promote cooperation and synergy among Retail Operations, Retail Merchandising, Visual Merchandising, and Communication teams to deliver unified messages to stores and identify business development opportunities.
• Ensure ongoing communication between the Company, Store Managers, and store staff by organizing and attending monthly and/or weekly Store Manager meetings.
• Develop and coach Store Managers.
• Manage store personnel and define recruitment, training, development, and retention plans for sales staff.
• Ensure the recruitment of the most talented individuals and build the strongest store management team in the luxury goods industry.
• Ensure grooming standards established by HQ are communicated and upheld.
• Collaborate with Retail functions, Communication, and PR departments to achieve sales targets and implement agreed strategies
KNOWLEDGE AND SKILLS
• Business-driven
• Leadership and team management
• Strong customer service mindset
• Confident, enthusiastic, and positive
• Mature, assertive, and results-oriented
• Organized, flexible, and detail-oriented
Only shortlisted candidates will be notified.
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