Retail Excellence Manager, Japan

Main role description

• Retail Excellence Manager is to support the strategic planning on sales & KPIs performance, team  management, customer relationship & loyalty management, service excellence and visual merchandising. 

• He/ She works in close collaboration with the Country Manager.

 

Main Assignment 1: 

• Retail Performance Management & Enhancement

• Analyze and track business performance and KPIs for Japan boutiques

• Create KPI performance monitoring systems and ensure the KPI improvements

• Implement suitable business strategies in line with the Boutique Managers and the Country Manager to develop the market

• Develop and implement global retail excellence initiatives to enhance the customer experience and drive sales performance.

• Communicate retail KPIs, standards, and best practices to ensure consistency and excellence across all stores.

• Report to Country Manager on daily basis, and assist in planning, execution of business plans/ financial sales plan, marketing communication 

• To know the characteristics of the local market inside out (type of clientèle, competition, trends) to create new market share development opportunities and inform head office teams of the characteristics or trends in the market.

 

Main Assignment 2:

• Store Team performance improvement and Training

• Assist Country Manager to maximize the business potential by analyzing individual staff 

• performance, setting of targets, action plans, support in the field, etc., all in collaboration with the Boutique Manager and the Country Manager.

• Provide qualitative feedback to BMs & ABMs regarding retail excellence & sales performance improvement of their store.

• Conduct on site coaching (OJT) to store staff regarding selling, KPI performance, customer service, etc.

 

Main Assignment 3: 

• Customer Relationship Management (CRM) & Training

• Define monthly and seasonal CRM action plans focusing on key strategic development areas

• To guarantee a high level of customer service in accordance with defined procedures, for the entire region

• Organize various CRM training and on site coaching to empower retail staff and deliver better performance in CRM.

 

Key hard skills Personal attributes / Soft Skills Experience required

• Extensive knowledge of luxury retail  industry trends and best practices.

• Proven track record of driving retail  excellence and achieving business results.

• Strong analytical and strategic thinking  skills, with the ability to translate insights into actionable plans.

• High level of MICRO SOFT skills

• Japanese a must ; plus Business English

• Proven track record of driving retail  excellence and achieving business results.

• Excellent communication and presentation  skills, with the ability to influence and collaborate at all levels of the organization.

• Adaptability, Authenticity, Collaborative, 

• Dynamism, Openness, Active Listening, 

• Curiosity, Logical thinking.

• High responsiveness and agility

• Product and Fashion sensitivity

 

Requirement:

• Bachelor’s degree in business  administration, Marketing, or a related field 

 

Experience:

• Minimum 2+ years of experience in retail excellence, retail management, or any relevant.

 

Only shortlisted candidates will be notified.