Reference
TKT
Sector
Retail Management
Salary
Competitive
Town/City
Singapore
Contract Type
Full time
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Christian Bassett is seeking a Retail Excellence Director for a luxury High Jewellery company.
Job Summary
• We are seeking an experienced and visionary Retail Excellence Director to lead and elevate the commercial and operational performance of our high jewellery retail network.
• This role requires a strong business leader with deep luxury retail expertise, capable of driving profitable growth while preserving the brand’s excellence in service, heritage, and client experience.
• The ideal candidate combines a data-driven mindset with a refined understanding of luxury dynamics, store operations, and client behavior.
Key Responsibilities
Retail Strategy, Business & Performance
• Define and implement a global retail excellence strategy aligned with business objectives and market growth.
• Act as a commercial partner to regional teams to drive revenue, profitability, and operational efficiency.
• Monitor business KPIs across all stores; provide strategic direction to optimize productivity, conversion, and sell-through.
• Identify performance gaps and implement scalable solutions to enhance boutique output and client retention.
Client Experience & Commercial Engagement
• Develop client-centric programs that drive loyalty, frequency, and high-value transactions.
• Partner with CRM, Clienteling, and Marketing teams to transform insights into actionable business opportunities.
• Ensure that client experience strategies directly contribute to measurable commercial impact.
Operational Excellence & Business Scalability
• Standardize and elevate boutique operations, ensuring alignment with brand SOPs and cost-efficiency.
• Lead cross-functional initiatives to streamline workflows, reduce waste, and improve retail execution.
• Ensure boutiques operate as profitable, brand-building environments.
Training, Performance & Business Empowerment
• Design and drive training programs focused on luxury service, sales conversion, and product knowledge.
• Equip boutique leaders with business tools and analytics to manage performance, people, and processes effectively.
• Foster a high-performance culture where teams understand and act on their business impact.
Retail Innovation & Technology
• Champion retail technology that supports business scalability and client personalization.
• Implement retail tools that improve decision-making, clienteling, and sales forecasting.
Cross-functional Business Collaboration
• Align retail excellence goals with merchandising, finance, and digital teams to ensure commercial coherence.
• Support expansion and transformation projects with retail input and business acumen.
Qualifications & Experience
• Bachelor’s degree in Business, Retail Management, or a related field; MBA or advanced business qualification preferred.
• Minimum 10 years of experience in luxury retail, with strong focus on business leadership, P&L management, and retail operations.
• Experience in high jewelry or ultra-luxury sectors required.
• Proven track record of driving business growth and retail excellence across multiple markets.
• Strong analytical and strategic thinking skills; confident using business intelligence and KPIs to inform decisions.
• Proficient in CRM, POS, and retail data tools.
• Fluent in English; additional languages are an advantage.
Key Competencies
• Strong Business Acumen & Commercial Drive
• Luxury Client Experience Leadership
• Strategic Planning & Market Sensitivity
• Operational Execution & Retail Innovation
• Leadership & Cross-functional Influence
• Entrepreneurial Mindset with Brand Discipline
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