Boutique Welcome Host

Reference

YLA

Sector

Stock, Operations & Logistics

Salary

Competitive

Town/City

Singapore

Contract Type

Full time

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Christian Bassett is recruiting a Boutique Welcome Host for a leading European luxury watch & jewelry company.
 
RESPONSIBILITIES
 
Reception
• Boutique generic public phone-line:
• Answer boutique calls in a timely manner (within 5 rings)
• Screen and forward phone calls to the necessary personnel (within the boutique)
 
Boutique generic public email account:
• Assign emails from existing client to SA who is their follower
• Equitability assign emails from new client to an SA, in accordance to the language needs to the client
• Reply to boutique’s email for appointment requests and call backs, this includes planning boutique team’s planned appointments and walk in rostering
• Track how many emails are fielded to each SA a day.
 
In person:
• Screen customers and monitor access to boutique
• Inform retail staff of customer’s arrivals or cancellation of appointments
 
Customer Experience
• To provide excellent customer service as the first point of contact to welcome customers
• Connecting customers with retail staff based on the appointment arranged
• Serves customer by greeting and complete procedures when guests arrive and leaving (serving drinks beverage and welcome material)
• To prioritise incoming visitor and phone traffic effectively and smoothly
• Ensure CRM data capture for all new clients’ arrival
• Ensure that the boutique front area is in presentable condition
 
Administrative
• Key contact person for managing client appointment for the boutique
• Update calendars and schedule meeting for retail staff
• Assistant Boutique Manager in roster planning
• Record the boutique traffic data on daily basis and submit the report to relevant managers
• Track welcome materials inventory (drink and beverages for customer) and inform the person in charge for any replenishment required
 
Only shortlisted candidates will be notified.