Reference
MHCQ
Sector
Store Management
Salary
Competitive
Town/City
Singapore
Contract Type
Full time
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Christian Bassett is recruiting a Boutique Manager for a High Jewellery company.
• As the Boutique Manager, you will serve as a liaison between the company and the official operators.
• Manage and train sales team, include regular training and mentoring according to company principles
• Lead and manage store opening
• Initiate and execute strategic boutique team action plan in response to retail climate and sales target effectively
• Manage daily shop operations and ensure that sales targets are achieved
• Create regular report and establish good communication with General Manager and office level teams
• Conduct luxury clienteling and deliver boutique service excellence, include growing new and VIP database, manage customer follow-ups and issues
• Maintain proper inventory mix and healthy stock levels
• Implement assigned practice and guidelines to enforce brand values
• Collaborate with corporate teams to develop and execute promotions, product launches, and marketing initiatives, utilizing partnerships with airlines, hotels, and other travel industry partners.
• Manage customer inquiries, complaints, and returns with professionalism, considering the unique challenges associated with travel retail.
• Maintain awareness of industry trends and competitor activities within the travel retail sector to enhance operational efficiency and competitiveness.
Requirement
• Experience in leading and managing store openings
• Minimum 10 years of relevant experience in luxury retail with at least 3 years in managerial role in the Travel Retail industry.
• Candidate with jewellery and watches experience would be an advantage
• Strong analytical skills and excellent business acumen, actively react to retail environment with effective action plans
• Proactive and result-oriented with good communication and interpersonal skills
• Self-motivated and high integrity
• Excellent leadership, problem-solving and people management skills
• Good command of both spoken and written English and Chinese (Mandarin and Cantonese)
• Proficient in computer applications, i.e. Microsoft Office, POS systems & etc.
Only shortlisted candidates will be notified.
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