Store Manager

Christian Bassett is recruiting a Store Manager for a premium luxury fashion company.

 

JOB SUMMARY

• As a Store Manager you are the ultimate ambassador of our brand. 

• You're accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires constantly balancing priorities, including strategic, operational & leadership excellence with an authentic approach.

 

KEY RESPONSIBILITIES:

 

Leadership & People Management

• Model behaviour that reflects the company’s core values 

• Set clear goals & expectations and hold people accountable to a high standard of excellence. 

• Manage overall team performance & growth

• Build a world-class talent pool 

• Create & execute a strategy for effective store communications

• Display a strong commitment to self-development and growth 

• Create the Customer Experience

• Lead by example & create an environment and a team that consistently delivers transformational customer experiences 

• Create, model and manage a highly productive selling environment by providing consistent training & coaching 

• Take ownership for the customer journey in your boutique - customise it for your customer demographic & enable your team to develop & maintain productive customer relationships 

 

Represent the Brand

• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude 

• Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business 

• Take ownership for maintaining the aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment 

• Contribute to the community in a way that is aligned with the company’s social responsibility initiatives & helps us reach new customers & build brand awareness

• Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

 

Operational Excellence

• Consistently adhere to all operational procedures Proficient user of all core systems & technologies including but not limited to POS, i-Pad & Microsoft Word applications

• Enforce our people policies & ensure accurate and timely processing of employee paperwork 

• Protect our assets by adhering to all loss prevention and operational policies & procedures

• Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions 

• Ensure strong partnership with your Head of Retail and other Corporate Partners to ensure alignment & timely two-way communication 

• Drive the Business & Deliver Results 

• Achieve financial targets Ensure disciplined management of store expenses 

• Manage your people resources to maximise sales, traffic flow, floor coverage and customer engagement

• Be proactive in communicating about product buying & allocation 

• Analyze, interpret & apply data (both internal measures & external trends) to identify key issues and maximize your business

 

EDUCATION & EXPERIENCE.

• Diploma holder or above in any discipline (business or fashion-related discipline is a plus)

• For Store Manager role, 10+years' experience in a luxury fashion retail operation, in which at least 6+ years in the shop management level or 2+ ears as a Store Manager

• Strong verbal and written communication skills: English (Cantonese and Putonghua are a plus)

• Sales-driven and goal-oriented

• Proven track record in managing retail boutiques and building up a strong sales team with high morale

• Strong analytical skills and attention to detail

• Polished and professional

• Extensive experience in Microsoft Outlook. Excel, PowerPoint and Word

• Ability to work in a fast-paced and dynamic environment

• Ability to prioritise and excellent follow-up skills

• Ability to work independently as well as a good team player