Store Manager

Christian Bassett is recruiting a Store Manager for a European luxury fashion company.

The Store Manager’s key role is to lead a retail team on achievement of the store business objectives, with the aim to grow the store clientele, ensure service excellence and develop brand loyalty.

REPORTS TO Retail Director, Singapore & Malaysia

SALES AND CLIENT MANAGEMENT

• Establish and implement Action Plans to develop sales for each product category and client segment
• Ensure the achievement of business objectives and implementing activities and strategic projects, keeping in constant connection with Corporate functions
• Demonstrate sales leadership by playing an active role on the sales floor
• Ensure the implementation and development of CRM initiatives to develop a clientele network for the store
• Ensure service excellence and client engagement in store

PEOPLE MANAGEMENT

• Manage a retail team with the support of Local HR (Recruitment, Coaching, Training)
• Ensure the development of motivation, sense of belonging, and business involvement

MAXIMISE STORE BUSINESS POTENTIAL

• Build and maintain rapport with potential business providers (VIG, Landlords, personal shoppers, etc)
• Support the PR and Consumer Management team in events
• Ensure effective manpower manning in store (MTT)

VISUAL MERCHANDISING MANAGEMENT

• Ensure correct interpretation and implementation of visual guidelines, keeping the retail team up to date about visual issues, and ensuring VM maintenance, through a close cooperation with the Visual Display team

STORE MANAGEMENT

• Ensure an economical and operational effective management of the store, in compliance with internal policies and procedures
• Ensure an adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management
• Ensure maintenance of inventory accuracy, in line with corporate policies and procedures

JOB REQUIREMENTS

• Minimum 5 years of experiences in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion.
• Well-groomed and driven with strong leadership, analytical and communication skills to manage teams in achieving objectives of all aspects.
• Independent individual with strong decision making skills
• Passionate in growing a career within the luxury fashion industry.

Only shortlisted candidates will be notified.