Retail Operations Manager

Christian Bassett is recruiting a Retail Operations Manager for a European luxury fashion company.

 

Key Accountabilities

• Upgrade and maintain policies, manuals for retail stores and retail department

• Audit store operational efficiency and identify opportunities for improvement

• Review current inventory control processes and identify areas for improvement

• Monitor stock loss results and partner with relevant Area Manager to produce appropriate action plans

• Lead a Centre of Excellence working group, incorporating key office and store management personnel, with the aim of troubleshooting and evolving operational processes, digitalizing where possible

• Ensure the customer experience is always front of mind and every customer receives outstanding service

• Manage operational effectiveness

• Lead and develop teams of Client Advisors and Managers

• Translate Retail strategies from the Retail Lead into retail initiatives, coaches and monitors retail initiatives to deliver on intended results (drives retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations)

 

Qualifications

• Minimum 6 years of working experience in fashion/ retail

• High level of analytical/statistical/quantitative skills

• Weekend work where necessary

• Immaculate personal presentation to reflect the brand’s grooming and hygiene guidelines

• Microsoft Excel proficiency

• Fluent in English