Retail Manager, Southeast Asia

Key Responsibilities:

• Define strategic direction and implement actionable plans to achieve sales targets across all stores.
• Maximize sales performance by executing store service strategies, tracking individual team performance, and driving motivation through structured training and incentives within policy and budget.
• Develop market-specific strategies for client outreach, retention, and service excellence.
• Ensure store managers effectively grow and manage the client database, maintaining professional relationships while adhering to local legislation and company policy.
• Uphold exceptional standards of client service across all stores—ensuring both VIP and non-VIP clients receive a consistently high level of service, in line with brand expectations.
• Train and develop Store Managers and store teams to deliver excellence in client engagement, brand storytelling, and product expertise.
• Lead, motivate, and inspire the retail team to consistently perform at their best.
• Maintain up-to-date knowledge of employee relations policies and procedures relevant to the region.
• Ensure all stores maintain a consistently high level of visual merchandising in accordance with brand guidelines.
• Lead the execution of “In-Store Events” across locations, aligned with the Retail Calendar.

Required Skills & Expertise:

• Minimum of 3 years’ experience in a senior, multi-site retail leadership role.
• A committed and collaborative team player with a strong focus on performance and client service excellence.
• Inspirational leadership with the ability to motivate teams at all levels.
• Strong attention to detail and analytical problem-solving capabilities.
• Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels.
• Proven time management abilities, with the capacity to work under pressure and meet tight deadlines.

Only shortlisted candidates will be notified.