Retail Manager, Singapore & Malaysia




Executive, Retail Management





Contract Type

Full time

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Christian Bassett is recruiting a Retail Manager, Singapore & Malaysia.
This position is based in Singapore to lead the Singapore and Malaysia retail teams, directly reporting to the General Manager, SEAO. 
Responsible for setting KPIs and guidelines for Store Directors and ensuring an optimal and motivating work climate. Formulating and implementing policies, strategies, and business development plans of the stores to achieve or exceed sales and profits objectives. 
• Implement the strategic retail plan and develop customer strategy for the Singapore and Malaysia market
• Manage the business plans to ensure the short, mid, and long-term profitable growth of the brand
• Formulate monthly/annual sales forecasts, as well as setting appropriate targets, to facilitate the planning and optimization of P&L
• Review operational records and reports to project sales, be on top of market trends and drive profitability for the region
• Manage and oversee daily store operations, including but not limited to sales, expense control, staff recruitment, training, inventory management, security, and safety etc.
• Drive a high-performance management culture within the retail teams; ensure there are timely coaching and robust team development conversations to support the overall company’s talent retention and management strategy
• Monitor and review the performance of the retail team, track KPI achievements and actively provide training, performance feedback and action plan as needed
• Drive retail team to maintain positive customer relations and implement related clienteling strategies to develop customer loyalty
• Collaborate with different departments to ensure store staff are in compliance with corporate standards, policies and procedures
• Maintain regular communication with the senior management, providing insightful reporting on the sales performance, store activities, inventory situations and any other important issues
• Evaluate market opportunities and actively support project management of new stores opening/ relocation/renovation
• Perform other related ad hoc tasks and projects when necessary
• Previous experience in Southeast-Asia is required
• Degree holder in Business or related discipline
• Minimum 8 years of experience in retail function, solid experience in fashion retail is preferred
• Commercially astute and proficient in managing retail P&L
• Proven track records, strategic and results-driven with strong leadership abilities to motivate team
• Excellent analytical, interpersonal, communication and negotiation skill
Only shortlisted candidates will be notified