Retail Director, Korea

Christian Bassett is recruiting a Retail Director for a European luxury fashion company.

 

Job Summary:

Within the Retail department and in conjunction with all the departments of the organization, you will oversee the Omnichannel development: Retail Business and population, E-commerce, and CSC of the company in Korea, you will be developing a realistic but ambitious development policy in accordance with the strategy decided by the Maison. 

 

You will be reporting directly to the General Manager, Korea.

 

Responsibilities:

 

Business and Network developer

• Monitor the stores performance and always remain aware of market trends.

• Develop and implement commercial actions plan to grow the business.

• Structure the organization of retail activities and allocate responsibilities.

• Take responsibility of the P&L per store.

• Identify areas of improvement and work hand in hand with the Store managers to achieve the commercial goals.

• Establish a client-centric mindset to offer clients the best experience in store and achieve the CRM objectives.

• Translate the store’s objectives into concrete daily targets and tasks, inspire the team to reach the targets.

• Propose layout adjustments as needed to ensure commercial efficiency.

• Manage stores network projects: opening, expansion, renovation, relocation, closure etc.

• Participate in lease negotiations with landlords.

 

Brand ambassador and promoter

• Be the ambassador of the Maison and endorse the culture and values to promote the brand.

• Communicate vision, strategy, and clear direction to retail staff.

• Ensure the best level of client experience.

• Work closely with the communication/events department to execute local events.

• Propose and effectively implement local marketing, customer relations/VIP strategies to promote the Brand’s image.

• Ensure that all the processes are compliant with the legal, regulatory, and internal requirements.

 

Retail Operations and Excellence driver

• Define and communicate retail KPIs, standards, and excellence across all stores.

• Conduct regular performance assessments and audits of retail operations to identify area for improvement and implement

• corrective actions.

• Enhance the capabilities of retail teams, ensuring a high level of product knowledge and service standard

• Work closely with cross-functional teams, including merchandising, e-Commerce & CSC, clientelling & Loyalty to drive a culture of excellence and continuous improvement within the organization.

• Collaborate with HQ retail team to align on strategic priorities and drive operational excellence in all markets and develop

 

Skills developer

• Detect new talents in your daily environment and recruit them.

• Manage the team to drive the business: create a positive work environment, develop the team spirit.

• Regularly coach the team to ensure they develop the key skills expected at their position.

• Follow-up the development of the Store managers and give regular feedback.

• Make sure of the adequate staffing, rotation, mobilities, training, and development working closely with the HR team.

• Ensure proper training to sales staff working hand in hand with Training department

 

Requirements:

 

Education:

• Business School, University or “equivalent experience”

 

Experience:

• Strong Retail experience required.

• Experience in luxury/fashion business a must.

• Successful experience in a managerial role is needed.

 

Competencies:

• Languages: Fluent in Korean and English

• Organizational skills, sense of priorities and agility

• Exceptional interpersonal skills, empathy, sincerity, and curiosity

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication skills

• People ability to interact with all levels of the organization.

• Detail oriented, highly organized

• Autonomy, open-mindedness, rigor.

• Excellent relationships skills, self-reliant, friendly, and patient.

• Leadership, confidence, professionalism.

• Strong customer orientation skills.

• Administration and financial skills

• Goal oriented approach, multitasking

• Computer skills and Retail management system knowledge

• Strong knowledge and/or interest for fashion/luxury industry

 

Only shortlisted candidates will be notified