Reference
MHD
Sector
Executive, Retail Management
Salary
Competitive
Town/City
Japan
Contract Type
Full time
Talk to Mariko
Christian Bassett is recruiting a Retail Director, Japan for a European luxury fashion company.
• As Retail Director of Japan, you will deliver the overall brand image and business objectives of the retail network within the zone in line with the global commercial policies.
• You will also ensure a consistent performance and implementation of strategic initiatives while bringing and sharing best practices that will enable further business, client and team development.
Responsibilities:
• Drive the Change
• Analyse sales figures and forecast future sales (set annual targets and follow up performance)
• Analyse and figure out trends to facilitate planning
• Deploy the Retail Excellence Culture at Store Level
• Implement the Store Business Plan for each Store (process and KPI’s)
• Implement action plans to achieve sales target and P&L
• Drive changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Deal with sales, as and when required
• Evaluate Market opportunities and assure the project Management of New Stores Opening/ Deal with Department Stores
• Communicate high quality and relevant feedbacks and report to HQ
A BRAND PROMOTER
• Promote the culture of the brand internally and externally
• Ensure store atmosphere upholds brand image
• Build a network of people who have an impact on local and international
• Luxury business to develop customers’ loyalty (especially with VIC Clients)
• Assure the deployment of CRM and Clienteling approach at Store Level
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Assure the handling to customer complaints and comments
A TALENT LEADER AND DEVELOPER
• Align constantly the Store Management team about Vision and Goals
• Manage and motivate the team to increase sales and ensure efficiency
• Identify, attract, recruit, develop and retain talents
• Create development plans for Management and Sales Staff
• Coach the Management Team of the Store (Store Director, Assistant Store Director, Operations Manager)
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
A PROCESS MANAGER
• Ensure the deployment of all the HQs guidelines, rules, processes
• Align the HO Departments, schedule and follow up the new store openings/relocation/renovation
• Ensure alignment of HO Departments versus Stores and challenge versus Store Business strategy, goals, priorities (Store Business Plan)
• Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR
• Ensure standards for quality, customer service and health and safety are met
• Challenge current processes to ensure efficiency and effectiveness with a continuous improvement approach
• Guarantee the optimal Stock Organization (Product, process, people) consistent with the Business Goals
• Monitor and provide feedback to HO on the discount policy and deployment
PROFILE:
• Fluent in English and Native in Japanese is a must
• Significant experience in the sale of luxury goods or retail
• 7 to 10 years of successful experience in a managerial position
• Exceptional interpersonal skills, persuasiveness
• Precision, organizational skills
• Adaptability, Authenticity, Risk Taking, Dynamism, Openness, Active Listening, Curiosity
• Product and Fashion sensitivity
• Mastering computer skills (Word, PPT, Excel, Function Expression, PIVOT, VLOOKUP)
Only shortlisted candidates will be notified.