Regional Sales Coach South Korea

Christian Bassett is recruiting a Regional Sales Coach South Korea for a European fashion brand known for its effortlessly cool wardrobe essentials.

 

The following role is to inspire, train, and develop our retail teams in sales and service, ensuring we deliver an extraordinary experience to every client.

 

This is a role where you will get the opportunity to educate, coach, and develop our store sales teams in selling skills, service excellence, product knowledge, and clienteling in a progressive fashion house. The company embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

 

Job Summary:

You will report to our Head of Retail, with a dotted reporting line to our Global Sales Coach & Clienteling Manager and Global Retail Director and belong to the Customer & Sales department. Your team will consist of both the retail teams and the Sales Training & Clienteling team.

 

You have high aspirations and understand the importance of excellence. You act with integrity at all times and have a natural ability to influence and build trust. 

 

You value simplicity over complexity and are guided by impact rather than prestige. You are pragmatic and hands-on and get things done. You thrive in a fast-paced environment where flexibility and teamwork are highly valued. And ideally, you enjoy working in a creative international environment with a wide range of personalities.

 

If you are motivated by a fast-paced environment in which you both self-motivate to work independently toward tangible results, and alongside a close-knit, driven team of experts in sales, training, and clienteling, this is an opportunity not to be missed.

 

Primary tasks and responsibilities include:

• Drive sales and KPI performance by coaching, training, and developing store teams within our stores in selling, service, and product

• Partner with Retail Management to identify and address sales opportunities on shop floor

• Proactively design and execute quarterly action plans with store teams to improve KPIs and sales results

• Secure excellent and consistent service across your markets according to the company’s service ambition through your shop floor presence and action plans

• Follow up on Client Experience Evaluations in your market and enhance the performance with your training plan

• Be a key driver of the company’s clienteling strategy to recruit, retain, and grow clients

• Cultivate and elevate relationship-building skills and behaviors in store teams

• Roll out clienteling tools as needed to drive successful adoption and business impact

• Plan and execute trainings, workshops, and coaching sessions (focus on in-store and virtual trainings)

• Develop Store Manager training, coaching, and feedback competencies

• Be a role model on shop floor to motivate and inspire our sales teams to improve results and performance

• Develop the company’s sales and service processes, training content, and tools

• Own and ensure adoption of the company’s training platform, from onboarding to ongoing development

• Recommend and develop local adaptations of training content when necessary

• Stay informed on competitive landscape, service, clienteling, and training innovations

 

Requirements

• Solid management background/skills or experience in a similar role in a luxury brand

• At least 5 years of experience in service

• Fashion-Luxury Retail background with > 5 years of coaching / experience of working with different cultures

• A strong commercial mindset, results oriented profile with the ability to motivate and inspire others

• Service minded with a client centric approach

• Excellent communications and organizational skills

• Strong remote management skills

• English and Korean speaking fluently

• Technical knowledge of training design and adult learning principles

• Experience working with clienteling sales for 3+ years

• Microsoft Excel, Word, and Outlook literate (to a high level)