Made-to-Measure Specialist

Christian Bassett is recruiting a Made-to-Measure Specialist for a European luxury fashion company.

 

Job Purpose

• Be the Ambassador for the MTM project within the market of the region and ensure a high level of customer service

• Assimilate and convey with passion the MTM project through an effective product knowledge and of own responsibilities within the store

• Manage the relationship with the customer in order to increase customer loyalty and develop new relationships with prospective customers in line with the brand’s quality standards

• Participate in the achievement of the budget of the region

• Embody and transmit with passion the Company projects to ensure the quality of the MTM project

• Ensure the compliance with the image of the brand according to the guidelines defined by the Company in the stores of the region of competence

 

Main Duties & Responsibilities

• Promote the MTM project, according to the guidelines defined by the Company within the local market proactively sharing MTM information with the local retail head and MTM functional head;

• Propose activities in order to organize and develop MTM events throughout the Region and organize the customer database for the MTM project;

• Be the guarantor of the effectiveness of the whole process of "Special MTM client experience" in and out of the store, in order to make the customer experience "dream";

• Ensure a deep understanding of measurements and profound knowledge of fabrics; be able to take measures and provide the best MTM service;

• According to local customs, promote and effectively implement the " MTM Client Ceremony" directly or with the support of a tailor in order to create a relationship with the MTM customer or possible MTM customer;

• Have a deep knowledge of the (Trunk) as a working tool, have deep understanding of products and apparel;

• Ensure the use and the filling of the Client Book (sharing information of particular interest with the Store Manager, in order to increase the sales level, manage appointments to strengthen relationships with its own Clients and verify the level of satisfaction), the order to develop the business effectively;

• Design and deliver specific training to the MTM team for stores with regard to both technical skills and communication with Customers, training them to make them competent in taking measures and offer the best service possible;

• Actively participate in regular meetings organized by the management of the Retail Region in accordance with the MTM Specialist;

 

Reporting

• Analyze customers and prospective customers, proposing to the local management and MTM Area Manager effective action plans for business development;

• Propose partnerships or opportunities for business development with key local stakeholders;

• Know and be always informed about the business and sales data;

• Provide periodic qualitative reports about the current characteristics of the market;

• Relate constantly with other managerial figures in order to ensure a MTM service qualitatively consistent with corporate standards;

• Actively participate in the Client Ceremony to ensure the required quality standards and intervene;

• Share with managerial figures of store the sales experience and priority feedbacks identified during the relationship with the customer to propose and encourage measures to develop and improve;

• Observe all operating procedures, managerial and of security required for the store;

 

Job Qualifications & Specifications

• Diploma or above in any disciplines

• Minimum 3 years of relevant MTM experience

• Result-driven, proactive, excellent in communication and interpersonal skills

• Deep interest and passion for the luxury fashion world

• Proficient in computer literacy