Reference
SG
Sector
Store Management
Salary
Competitive
Town/City
Singapore
Contract Type
Full time
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Christian Bassett is recruiting a Client Relationship Consultant for a luxury European fashion company.
Report to: Retail Director, South East Asia
Scope
• Drive sales aggressively in the assigned stores at a local level
• Exceed the assigned goals through consistent sales and excellent client service
• Develop and cultivate relationships with new and loyal clients throughout the assigned locations at a local level
• Deliver an impeccable client experience
Main Duties & Responsibilities
• Exceed the achievement of sales target providing an excellent client experience and demonstrate expertise in styling and wardrobing
Ensure client development by:
• proactively networking to identify new business opportunities
• recruit and acquire new clients, delivering a personalized and extraordinary experience
• aggressively increase the client base in order to grow sales and loyalty
As might be required, active role in events by:
• contribute to their organization
• ensure the store exceeds expectations during event preparation and delivery
• support the Client Advisor in maximizing sales during the event
Encourage a teamwork and trustworthy atmosphere by:
• collaborate/support the entire Store team (FoH and BoH)
• achieve client’s satisfaction throughout the recommendation of products and services
• if requested by the Retail management (Assistant Store Manager or Store Manager): coach the Client Advisor with mix & match training
• mentor the Client Advisor on the shop floor
• Follow all company policies and procedures related to sales and service
• Develop and cultivate relationships with new and loyal clients in the assigned locations at a global level
• Liaise with all the country Assistant Store Manager or Store Manager for all activities related to the fashion show and to collect qualitative information and support clienteling activities
• According to the Retail Director guidelines
Specifications:
• Assist VIC clients at Fashion Shows
• Deliver an impeccable client experience
• Manage and plan all organizational and logistical aspects for VIC clients invited to the Fashion Shows
• Responsible of venue scouting, welcome packages, defilé seating, backstage organization, private dinner and showroom arrangements for our VICs attending the Fashion Shows/corporate events
• Arrange unique and luxurious experiences to get to know the brand's core and DNA
• Mailing management of special invitations
• Working cross-functionally with CRM, Event, Retail, Merchandising, Press teams to deliver events to the highest standards for our VIC clients
• Exceed the assigned goals through consistent sales and an excellent client service
• Perform other duties as directed
Main Duties & Responsibilities
• Minimum of 5 years experience in luxury retail, solid experience in Client Relationship Management
• Proven ability to drive positive client experience that build loyalty and deliver measurable results
• Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
• Commercial awareness and strong business acumen
• Client centric, strong analytical and numerical skills
• Excellent communicator and ability to build solid relationships
• Embrace working transversally, in cooperation with various teams and levels within the organization
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