Client Relationship Consultant




Stock, Operations & Logistics





Contract Type

Full time

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Christian Bassett is recruiting a Client Relationship Consultant for a European luxury fashion house. 
Report to: Retail Director, South East Asia
• Drive sales aggressively in the assigned stores at a local level
• Exceed the assigned goals through consistent sales and excellent client service
• Develop and cultivate relationships with new and loyal clients throughout the assigned locations at a local level
• Deliver an impeccable client experience
Main Duties & Responsibilities
• Exceed the achievement of sales target providing an excellent client experience and demonstrate expertise in styling and wardrobing
Ensure client development by:
• proactively networking to identify new business opportunities
• recruit and acquire new clients, delivering a personalized and extraordinary experience
• aggressively increase the client base in order to grow sales and loyalty
As might be required, active role in events by:
• contribute to their organization
• ensure the store exceedes expectations during event preparation and delivery
• support the Client Advisor in maximizing sales during the event
• Encourage a teamwork and trustworthy atmosphere by:
• collaborate/support the entire Store team (FoH and BoH)
• achieve client’s satisfaction throughout the recommendation of products and services
• if requested by the Retail management (Assistant Store Manager or Store Manager):
• coach the Client Advisor with mix & match training
• mentor the Client Advisor on the shop floor
• Follow all company policies and procedures related to sales and service
• Develop and cultivate relationships with new and loyal clients in the assigned locations at a global level
• Liaise with all the country Assistant Store Manager or Store Manager for all activities related to the fashion show and to collect qualitative information and support clienteling activities
According to the Retail Director guidelines, support “on demand” during events
• Assist VIC clients at the Fashion Shows
• Deliver an impeccable client experience 
• Manage and plan all organizational and logistical aspects for VIC clients invited to the above Fashion Shows
• Responsible of venue scouting, welcome packages, defilé seating, backstage organization, private dinner and showroom arrangements for our VICs attending the Fashion Shows/corporate events
• Arrange unique and luxurious experiences to get to know thr brand’s core and DNA
• Mailing management of special invitations
• Working cross-functionally with CRM, Event, Retail, Merchandising, Press teams to deliver events to the highest standards for our VIC clients
• Exceed the assigned goals through consistent sales and an excellent client service
• Perform other duties as directed
Main Duties & Responsibilities
• Minimum of 5 years’ experience in luxury retail, solid experience in Client Relationship Management
• Proven ability to drive positive client experience that build loyalty and deliver measurable results
• Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
• Commercial awareness and strong business acumen
• Client centric, strong analytical and numerical skills
• Excellent communicator and ability to build solid relationships
• Embrace working transversally, in cooperation with various teams and levels within the organization

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