Christian Bassett is recruiting a Client Relations Assistant Manager for a European luxury fashion company.
Reporting to the Client Relations Manager, Singapore & Malaysia, your key responsibilities include: -
• Assist in the execution of client-centric strategies to attain a high level of client retention & acquisition rate.
• Coordination of Client Engagement Activations or Initiatives
• To maintain a systematic tracking of Client Engagement Actions
• To support in the delivery of Client Experiences/Recognition Actions/Initiatives
• To assist with the management of Brand Experiences (if any); and liaise with store teams in executing in-store OTO appointments.
• To provide extraordinary service by coordinating the fulfilment of specific requests of these clients
Recruitment of New Clients
• To identify potential clients with sales team
• To network through existing high-end clients’ friends or luxury events
Coaching & Motivating Store Team
• Coach & inculcate “client-centric” mindset in new/junior CAs.
• To identify potential customers with CAs & work with him/her in formulating engagement actions/follow-ups
Conduct market research and competitor analysis.
• Work closely with Merchandising & VM, Retail & Training team in executing key client initiatives/projects.
• All other administrative and coordination support to the Local Client Engagement team (e.g., Finance expense actualization, logistics coordination & handling, event set up & teardown, etc.)
Only shortlisted candidates will be notified
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