Franchise Account Manager, London

Tue, 09 Jun 2026 05:31:00 GMT

Christian Bassett is recruiting Franchise Account Manager for a prestigious luxury jewellery company in their global Headquarters in London.

Operating within a fast-paced and highly dynamic luxury environment, the Franchise Account Manager is responsible for developing commercial partnerships across international selected franchise territories.
This role is pivotal in optimizing commercial performance, elevating brand presence, and delivering a state-of-the art B2B client experience aligned with the highest standards of luxury retail.

Role & Responsibility

Operations & Execution

Oversee end-to-end order management including allocation, invoicing and logistics
Ensure seamless coordination between internal teams and external partners
Maintain accurate reporting, trackers and cash flow visibility

Cross-Functional coordination

Franchise Boutique Sales Manager, North Asia

Fri, 29 May 2026 04:16:00 GMT

Christian Bassett is recruiting a Franchise Boutique Sales Manager, North Asia for a luxury watch & jewellery company.

Boutique Development & Animation

Lead the development of our franchised boutiques in Korea (9 Franchise Boutiques), Taiwan (3 Franchise Boutiques + Wholesale POS) and Hong Kong (3 Franchise Boutiques), ensuring alignment with the brand’s image and commercial objectives.
Partner with franchisees and wholesale partners to optimize store performance, including assortment planning, staff training, customer experience and end-client sales activations.
Design and implement boutique animation strategies (events, activations, VIP programs) to drive traffic, sales, and brand desirability.
Guarantee excellence in visual merchandising and boutique presentation, maintaining the brand’s high-end positioning.

Sales & Market Development

Achieve sales targets (sell-in and se

Boutique Manager, Singapore

Fri, 15 May 2026 03:11:00 GMT

Christian Bassett is recruiting a Boutique Manager for a luxury fashion company, focusing on Ready to Wear.

As a Boutique Manager you will lead and support all activities to achieve store business objectives whilst acting as an ambassador by promoting the values and the ambitions of the brand within the marketplace.
You will be a dynamic and inspiring leader with a genuine customer centric attitude and strong skills in building relationship with customers, whilst acting with the highest integrity and entrepreneurial attitude across all store operations responsibilities.

You will be responsible for the following:

The Role

Build relationships with each customer that begin with the quality of their welcome when they walk into a store and is extended to the gestures and rituals of the selling ceremony and even beyond the visit and transaction itself
Be the tr

In-Store Clienteling Manager

Tue, 21 Apr 2026 05:12:00 GMT

Christian Bassett is recruiting a Instore Clienteling Manager for a luxury fashion company.

KEY RESPONSIBILITIES

Analyze weekly and monthly customer data and KPIs to monitor and optimize store CRM performance.
Partner with Store Management to develop and execute CRM action plans aligned with business objectives and the event calendar.
Review and assess Client Advisor performance across clienteling and retail KPIs, contributing to individual development plans.
Design and implement initiatives focused on data capture, local client retention, and brand loyalty.
Collaborate cross-functionally to support new product launches, in-store events, and elevated client experiences from a CRM and clienteling perspective.
Ensure store teams are fully trained and proficient in all clienteling tools.
Support the sales team in managing and expanding the VIC client base, increasing both its size and value.

Merchandising Planner, London

Wed, 18 Mar 2026 04:43:00 GMT

• The Merchandising Planner supports sales forecasting, inventory planning, and production coordination to ensure optimal product availability across the retail network.

• The role works closely with the Merchandising team and workshops to align demand forecasts with production capacity, monitor stock levels, and support data-driven planning decisions that maximize business opportunities and operation efficiency.

Responsibilities:

• Assist in reviewing and adjusting monthly production plans in line with sales demand and inventory requirements

• Support the allocation of production orders among workshops according to business priorities, workshop capacity, and delivery timelines.

• Liaise with workshops to track production progress and ensure alignment with planned delivery schedules.

• Coordinate production timelines

Merchandiser, London

Wed, 18 Mar 2026 04:40:00 GMT

• The Merchandising team supports the execution of assortment planning, stock allocation, and inventory management to ensure optimal product availability across the retail network.

• The role collaborates closely with Merchandising Partners and cross-functional teams to monitor sales performance, manage stock flow, and provide data-driven insights that support commercial decisions and maximize business opportunities.

Responsibilities:

• Support the execution of assortment strategies and stock allocation across regions

• Collaborate with Merchandising Partners to implement stock allocations and replenishment strategies.

• Monitor inventory levels regularly and proactively rebalance stock to prevent stockouts and overstock situations.

• Utilize sales data and historical performance to support data-driven allocation decisions and ide
Marketing Communications & Event Senior Manager, Korea

Tue, 10 Mar 2026 04:15:00 GMT

Christian Bassett is recruiting a Marketing Communications & Event Senior Manager.
- The Head of Marketing leads all PR, marketing communications, retail event management, and local celebrity engagement activities to enhance brand visibility, strengthen market presence, and support overall business objectives.
- This role ensures cohesive messaging, powerful brand storytelling, and effective market activation across all client touchpoints.
Key Accountabilities

Public Relations
- Develop and implement a comprehensive PR strategy that elevates the organization’s image and reinforces market positioning.
- Oversee all PR materials and external communications, including press releases, statements, and media kits.
- Direct the editorial direction, design, and distribution of organizational publications.
- Build and manage strong relationships with key media contacts.
- Act as the
Private Client Specialist

Wed, 04 Feb 2026 02:08:00 GMT

Christian Bassett is recruiting a Private Client Specialist for a luxury watch & jewellery company.

MAIN RESPONSIBILITIES

Client Development & Relationship Management

• Proactively identify and engage potential high-net-worth clients through networking, referrals, and personalized outreach.

• Build long-term relationships through tailored consultations, consistent follow-up, and exceptional service.

• Maintain comprehensive client profiles to enable personalized recommendations and foster loyalty.

Sales & Product Expertise

• Drive high-ticket sales by leveraging deep product knowledge, storytelling, and emotional engagement.

• Stay informed on market trends, competitor offerings, and latest collections in both high jewellery and watches to remain a trusted advisor.

Sales Manager Southeast Asia

Mon, 02 Feb 2026 03:24:00 GMT

Christian Bassett is recruiting a Sales Manager Southeast Asia for a leading premium confectionary company.

The Sales Manager is responsible for the expansion of the business (Wholesale/retail and Food Service/HORECA) in the specified region.

DUTIES AND RESPONSIBILITIES

• Responsible for leading the company’s strategy in your markets, achieving annual objectives (net Revenue, profitability and Value Market Share), whilst developing mid-term growth plans in top markets

• The Sales targets will be based on the business plan and volume forecast, developed as part of the yearly business planning cycle, strongly driven to drive sales and increase footprint.

• Management of the entire P&L of the respective markets and key deliveries.

• This also includes volume forecasting as well as ensuring a sustainable

High Jewellery Sales

Mon, 22 Dec 2025 08:17:00 GMT

Key Responsibilities

• Grow and develop, driving sustainable performance and long-term client relationships.

• Maximize high-ticket sales opportunities through proactive clienteling initiatives and participation in exclusive events.

• Build, strengthen, and nurture relationships with new and existing High Jewellery clients to achieve individual High Jewellery sales targets.

• Optimize customer engagement opportunities aligned with key business and brand initiatives.

Customer Development & Prospecting

• Identify and prospect appropriate networks to cultivate new High Jewellery clients.

• Build deep understanding of the assigned client portfolio and execute tailored client discovery strategies based on relationship maturity.

• Provide weekly updates on client outreach activities and sales progress during High Jeweller

Supervisor

Mon, 22 Dec 2025 03:41:00 GMT

Position Summary

• Support the Boutique Manager/ Assistant Manager with the daily operations of the boutique

• Support and execute retail strategies and KPI targets in terms of sales, CRM and service standard

Main Responsibilities

• Develop the turnover of the boutique and meet the turnover targets set by the

• Boutique Manager and actively contribute to the SSA/SA development (sales/operations based on assignment)

• Represent the Brand both inside and outside the Boutique when needed

• Support to manage the boutique team in specific task assigned by BM/ABM

• Support the boutique operations, depending on assignment ad hoc responsibility on CRM or After Sales

• Achieve his/her own individual targets and help to achieve the targets of the Boutique

• Contribute to the d

Assistant Boutique Manager

Mon, 22 Dec 2025 02:14:00 GMT

Position Summary

• Support the Boutique Manager with the daily operations of the boutique

• Implement and support retail strategies and assist in the development and coaching of sales associates

• Build customer relationships and generate the majority of the boutique revenue

Main Responsibilities

• Develop the turnover of the boutique and meet the turnover targets set by the Boutique Manager

• Represent the Brand both inside and outside the Boutique

• Support BM to Manage the boutique team

• Support BM Manage the boutique operations

• Achieve his/her own individual targets and help to achieve the targets of the Boutique

• Contribute to the development of the boutique action plan and lead its implementation

• Supervise the Team to make sure everyone adher

Boutique Manager

Mon, 22 Dec 2025 02:05:00 GMT

Position Summary

• Responsible to the overall management of the Boutique to insure profitability, Brand recognition, team development, superior customer service and customer database building and development. It is also the Manager’s responsibility to communicate and transmit these expectations to the team.

Main Responsibilities

Sales & Store operations

• Achievement of sales turnover in the Boutiques

• Sets goal for all Sales Associates and motivates team on a daily basis

• Completes daily and monthly reporting to analyze business trends and needs

• Represents the Brand inside and outside of the Boutique

• To ensure the best management according to company’s global merchandising and visual standards

• Responsible for the development of customer databa

Retail Excellence Manager, Japan

Mon, 22 Dec 2025 01:40:00 GMT

Main role description

• Retail Excellence Manager is to support the strategic planning on sales & KPIs performance, team management, customer relationship & loyalty management, service excellence and visual merchandising.

• He/ She works in close collaboration with the Country Manager.

Main Assignment 1:

• Retail Performance Management & Enhancement

• Analyze and track business performance and KPIs for Japan boutiques

• Create KPI performance monitoring systems and ensure the KPI improvements

• Implement suitable business strategies in line with the Boutique Managers and the Country Manager to develop the market

• Develop and implement global retail excellence initiatives to enhance the customer experience and drive sales performance.

• Communicate retail KPIs, standards, and best prac

Retail Operations Manager

Mon, 22 Dec 2025 01:32:00 GMT

Position Summary

• Contributes and supports the Country Manager for Retail Operations network

Job Description

Sales

• Provide sales performance information on a daily, weekly and monthly basis,

• compiling and completing reports and analysis

• Collect latest market competitor information for management review

• Plan, coordinate and support the execution of Boutique Marquage events in partnership with Boutique Managers & Ateliers

• Collaborate with other internal working parties to enhance sales performance

• Handle various ad-hoc tasks assigned by superior

Retail Operations

• Provide daily operation support and work closely with in-store operations teams and retail boutiques, for order and vendor management

Assistant Store Manager, Dubai

Thu, 18 Dec 2025 08:26:00 GMT

Christian Bassett is recruiting a Assistant Store Manager for luxury jewellery company.

Sales Development

• Lead and supervise the retail team to maximize sales and improve business practices

• Drive store sales and identify new sales opportunities regularly

• Motivate the team to achieve sales targets through effective client strategies

• Manage retail stock and merchandising.

Staff Management

• Lead, motivate, and develop a high-performing sales team

• Act as a role model in product knowledge and client negotiation

• Conduct daily briefings to guide, organize, and monitor team activities

• Coach and train staff in line with management and training guidelines

• Ensure performance standards are met and take corrective action when needed

Construction Leader, Hong Kong

Thu, 04 Dec 2025 02:52:00 GMT

Christian Bassett is recruiting a Construction Leader, Hong Kong for a luxury jewellery company.

• Reporting to Head of Construction to handle and manage the new store openings and constructions for worldwide stores.

Role & Responsibility

Project Planning & Call for tenders

Project planning:

• Liaise with the landlord/Local Architect to obtain all information/drawings necessary to the project; and identify if any construction permit/government submission is required

• Organize site surveys and ensure design feasibility

• Define project milestones & key dates

• Award the necessary consultants (M&E, security…)

• Organize sample boards for Tender Phase and landlord submission

• Rely on your expertise to anticipate any pote

Assistant E-commerce Manager, Korea

Thu, 20 Nov 2025 02:50:00 GMT

Key Focus: Ecom Operation & Client Services

• Manage the daily operation of Graff Korea E-commerce Platforms including but not limited to product launches, campaign deliverables, VM & inventory, order tracking & fulfilment (order confirmation, pick & pack, dispatch, return & quality check);

• Ensure all E-commerce orders are processed in timely manner and within required time scope;

• Handle daily CS enquiries in all contact channels, including livechat, calls, emails, etc;

• Responsible for providing best-in-class communication consistently to our clients in order to ensure client satisfaction and brand desirability;

• Liaise with internal and external stakeholders: regional office based in Hong Kong, local forwarders.

• Handle local E-commerce operational requests, such as logistic request, issuing repair note, etc.;

• Manage a

Finance Manager, Korea

Fri, 14 Nov 2025 08:35:00 GMT

Major scope

• Business partnering with commercial heads in Korea.

• Reporting to Regional Financial Controller in Hong Kong, responsible for management account review, business planning and forecast, daily banking and treasury management, and local compliance in Korea.

• Process enhancement and projects.

Role & Responsibility

• Business partnering with commercial heads in Korea

• Business partnering with commercial heads and teams in Korea to support daily businesses and expansion in the market from finance and compliance perspective.

Daily finance and accounting

• Working closely with the finance team in Hong Kong to support daily finance and accounting processes and review management accounts prepared by Hong Kong team.

Business planning and forecast

Buyer – Menswear, Hong Kong

Wed, 15 Oct 2025 09:19:00 GMT

Responsibilities

• Manage and represent one of our Men’s fashion portfolios (Designer, Tailoring, Contemporary), to achieve sales and profit targets

• Lead the Open-to-Buy process and in conjunction with the Merchandise Planning team

• Foster strong partnerships with vendors to secure exclusive offerings, brand collaborations and optimal gross profit margin (GP%)

• Monitor product sell-through performance and make in-season and post-buy adjustments accordingly

• Source Global Exclusive newness, innovation and upcoming brands to maintain our leading position as a premier luxury fashion retailer

• Work closely with vendors on competitive pricing strategies and cost structure to maximise gross profit dollar (GP$) potential

• Collaborate with internal stakeholders on Marketing and PR campaign pushes or any

Buyer - Ladies Shoes and Accessories, Hong Kong

Wed, 15 Oct 2025 09:14:00 GMT

Responsibilities

• Manage and represent the Women’s portfolios (Bags or Accessories), to achieve sales and profit targets

• Lead the Open-to-Buy process and in conjunction with Merchandise Planning team.

• Foster strong partnerships with vendors to secure exclusive offerings, brand collaborations and optimal gross profit margin (GP%).

• Monitor product sell-through performance and make in-season and post-buy adjustments accordingly.

• Source Global Exclusive newness, innovative and upcoming brands to maintain our leading position as a premier luxury fashion retailer.

• Work closely with vendors on competitive pricing strategies and cost structure to maximise gross profit dollar (GP$) potential.

• Collaborate with internal stakeholders on Marketing and PR campaign pushes or any store events to drive promotional initiatives.

•

Store Manager, Singapore

Mon, 29 Sep 2025 08:12:00 GMT

OBJECTIVE

• To maximize sales by striving to be the best at providing excellence in Client Service, Visual Presentation and creating a memorable brand experience

POSITION PURPOSE

• To lead, train, manage, motivate, and develop the store team to achieve sales in line with set targets.

• To ensure that the team is creating a lasting client relationship with both new and existing clients.

• To provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience

KEY RESPONSIBILITIES

SALES:

• To execute the brand’s “Shopping Experience” training program

• To ensure client satisfaction is achieved by all team members

To achieve the required consistent standard sales & the brand expectat

Retail Manager, Korea

Thu, 28 Aug 2025 09:42:00 GMT

RESPONSIBILITIES

BUSINESS AND RETAIL

• Be responsible for implementing all processes and procedures concerning product management (delivery, stockroom management, handling, etc.).

• Communicate and share with store staff the necessary actions to take in case of complaints, special requests, replacements, etc., and personally take action in critical situations.

• Ensure an impeccable store image inside and outside, intervening promptly when necessary and liaising with the relevant functions.

• Ensure events and promotional activities are implemented to grow the customer base and sales for each store, proposing the most appropriate actions for each location.

• Guarantee excellence in the client experience, leading by example and placing the client above all.

• Maintain a constant and effective information flow between stores and other f

Senior Retail Excellence Manager

Wed, 20 Aug 2025 03:21:00 GMT

The role, based in Hong Kong and reporting to the Hong Kong, Macau, and Taiwan General Manager, is responsible for improving retail performance and client experience across Hong Kong and Macau. Acting as a business partner to the Regional Manager and Store Directors, the position provides data-driven insights, best practices, and targeted coaching to optimize KPIs, enhance retail standards, and ensure consistent excellence in client engagement.

MISSION

Business Performance

• Partner with the Regional Manager to design and execute action plans that enhance productivity, conversion, cross-selling, and clienteling results.

• Develop monthly and annual sales forecasts, establish targets, and optimize P&L performance.

• Monitor store performance against budgets and forecasts, providing actionable insights to management.

• Track retail team pe

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Franchise Account Manager, London

Franchise Boutique Sales Manager, North Asia

Boutique Manager, Singapore

In-Store Clienteling Manager

Merchandising Planner, London

Merchandiser, London

Marketing Communications & Event Senior Manager, Korea

Private Client Specialist

Sales Manager Southeast Asia

High Jewellery Sales

Supervisor

Assistant Boutique Manager

Boutique Manager

Retail Excellence Manager, Japan

Retail Operations Manager

Assistant Store Manager, Dubai

Construction Leader, Hong Kong

Assistant E-commerce Manager, Korea

Finance Manager, Korea

Buyer – Menswear, Hong Kong

Buyer - Ladies Shoes and Accessories, Hong Kong

Store Manager, Singapore

Retail Manager, Korea

Senior Retail Excellence Manager